At Canteen, we encourage anyone to provide us with feedback or make a complaint regarding any aspect of our services, programs, policies, or procedures.
Your feedback and complaints are important to us and help us to provide appropriate support while helping us to continually improve our services.
If you have feedback or would like to make a complaint about an issue related to your donation or any aspect of Canteen fundraising, please email us or call 1800 639 614. Sharing feedback or concerns will not affect the services you receive from us. Canteen treats all information confidentially and, aims to resolve complaints quickly, directly and fairly. All team members have working knowledge of our complaints handling processes to provide support and access to information, should any child, young person or family in our service require it.
To provide feedback or lodge a complaint, please complete the Complaints and Feedback form or by emailing us at [email protected]
Acknowledgement of your feedback or complaint will be sent within 2 working days if you have indicated wishing to discuss it further with us.
Canteen will always try to resolve matters in an open, transparent, fair and efficient way and we encourage anyone to raise this with us in the first instance. We understand though that at times you may wish to seek independent advice relating to your complaint. This can be done by contacting your local Ombudsman.