How do I set up a regular monthly donation?

Setting up a direct debit for your monthly donation is simple: go to the donation page, choose the amount, enter your details, select the payment date and method (minimum $5), and confirm your donation. A confirmation email will be sent to you. Your donation will then be processed automatically each month.

Can I change, pause, or cancel my monthly donation?

Yes. You can update the amount, pause for a period, or cancel your donation at any time by contacting Canteen’s Supporter Care team.

FAQ: Setting Up Direct Debits | Canteen Australia

Q: Can I choose the date my donation is processed?

Yes. During setup you can select whether your donation is processed on the 2nd or the 16th of each month, and you can change it later by contacting Canteen.

Q: Will I receive receipts for my direct debit donations?

Yes. You will receive a receipt after each donation and a consolidated tax statement at the end of the financial year.

Q: What happens if there are insufficient funds?

If a payment fails your card will be re-attempted for multiple days following the debit date, giving you time to ensure sufficient funds are available.

Setting up direct debits for regular monthly donations

Youth Cancer Service

Everything you need to know about secure, hassle-free monthly giving for Canteen Australia.

How do I set up a direct debit for my monthly donation?

Setting up a direct debit with Canteen is simple and secure:

Go to our donation page and choose to ‘give monthly'
Choose your monthly amount (minimum amount is $5)
Enter your name and email address
Choose whether you want your payment to be processed on the 2nd or the 16th of each month
Choose a payment method - we accept all major credit cards, including Visa, Mastercard and American Express
Confirm your donation - we’ll send you a confirmation email to welcome you and thank you for your monthly gift, and for choosing to stand with young people impacted by cancer.

Your monthly donation will automatically be processed each month on either the 2nd or the 16th.

GET STARTED TODAY

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Is it safe to set up a regular monthly donation online?

Yes. All direct debits are processed through a secure, encrypted payment gateway. Your personal and financial details are handled in accordance with strict privacy standards. See our privacy policy for more details.

Can I choose the date my donation is processed?

Absolutely. During setup, you can select your preferred payment date - either the 2nd or and 16th of each month. If you’d like to change it later, just contact us - we’ll make the update for you.

donate to canteen as a regular giver and fund counselling sessions

BECOME A REGULAR GIVER

Will I receive receipts for my direct debit donations?

Yes. At the end of each financial year, we’ll also send you a consolidated tax statement showing your total donations for the year.

Can I change or pause my monthly donation?

Definitely. You’re in full control. At any time, you can:

Update your donation amount
Pause donations for a set period
Cancel your donation completely

Just call us on 1800 639 614 or email [email protected]- we’ll handle the rest.

What happens if there are insufficient funds in my account?

If you are paying for your regular donation via a credit or debit card and it fails, we will re-attempt the transaction for 9 consecutive days following the debit day, so you’ll have time to ensure that there are sufficient funds in your account so the donation can be processed.

Frequently asked questions

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How can I set up a regular donation to a cancer charity?

Description

You can set up a regular donation by choosing a monthly giving option through the charity’s official website. Canteen offers a monthly giving program that allows supporters to contribute automatically each month, helping provide ongoing support to young people aged 12 to 25 impacted by cancer

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How do I set up a monthly donation to Canteen?

Description

To set up a monthly donation, select the monthly giving option on Canteen’s website and choose your preferred donation amount. Monthly contributions are processed automatically, providing consistent support for young people accessing free counselling and peer support programs and events.

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Are monthly donations to Canteen tax deductible?

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Yes. Canteen is endorsed as a Deductible Gift Recipient, which means donations of $2 or more, including monthly donations, are tax deductible in Australia. Supporters receive a tax receipt that can be used when lodging their annual tax return.

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