Supporter Care Officer (part-time)

Closing January 27
Sydney

Job Summary

As part of the Supporter Care team, you will be responsible for maintaining high quality
relationships with Canteen’s supporters and fundraisers to ensure the achievement of
revenue, retention and relationship goals. This customer service role will see you forging
and sustaining long term relationships with new and existing supporters to increase
revenue, reduce supporter attrition and grow loyalty. While the bulk of supporter care focus
is associated with Canteen’s large regular giving portfolio, this role is responsible for the
provision of high levels of customer service to supporters. From excellent inbound and
outbound call and email handling across all fundraising portfolios, to complaint handling,
donation processing and accurate updating of supporter information in Canteen’s
system(s).

Is this you?

Knowledge/Skills/Experience

  • Demonstrated inbound and outbound customer service experience
  • Demonstrated customer excellence for a not for profit or commercial organisation
  • Excellent database and data entry skills with high attention to detail is essential
  • Strong verbal and written communication skills
  • Strong organisational and administrative skills
  • Ability to work well within a team
  • Ability to build relationships quickly and easily
  • Ability to deal with difficult customers
  • Good computer skills, especially MS Office and familiarity with databases

Personal Attributes

  • An ability to pick up the phone and get things done – “not backwards in coming forwards” – but a recognition of the fact that there a many ways to get things done;
  • A strong customer focus and relationship-building skills;
  • A warm, friendly and engaging manner;
  • Professionalism and attention to quality and detail;
  • A self-starter, disciplined and determined approach;
  • Enthusiasm and a “can do” attitude, including the ability to find and implement solutions to challenges that arise in achieving fundraising goals;
  • Desire to work for Canteen, affinity with our Mission, desire to work with young people

Employment Details

Location: Sydney

Job Type: Permanent; part time

Hours of work: 27.5 hours per fortnight

Application Info

For more information click here!

You can apply on our website below, alternatively, send your CV and covering letter to careers@canteen.org.au

The closing date for this position is Wednesday 27th January 2021

We look forward to hearing from you!